CREETNET LLC
Service Guarantee
Effective date: August 18, 2026 · Version 2026-08-18
The Service Guarantee establishes a fair, documented process for approved customer-provider engagements.
When the guarantee applies
The guarantee applies only to engagements created through the platform after both parties approve a written scope, deliverables, price, deadline, revision limits and milestone acceptance rules.
Customer responsibilities
Customers must provide complete requirements, respond within stated review periods, avoid requesting work outside the approved scope and document concerns before accepting a milestone.
Provider responsibilities
Providers must deliver the agreed work, communicate material delays, keep evidence of delivery and correct verified scope deficiencies within the agreed revision allowance.
Review and resolution
If work does not match the written scope, the customer may request a documented revision. If the parties cannot resolve the issue, support may review the scope, communication and delivery evidence and recommend correction, partial acceptance, cancellation or another appropriate outcome.
Important current-release notice
The current release does not yet process or hold customer funds. References to protected payment describe the planned engagement model and do not mean funds are currently accepted, escrowed or guaranteed by CreetNet. Payment protection will be activated only after an approved processor and final terms are connected.